FAQ

Made in the USA! Proudly manufactured in the Sophia, NC. About 11 miles from High Point, the Furniture Capital of the World.

No; we offer over 600 fabrics and 35 finishes for you to choose from. Your retailer or designer can assist you with reviewing the fabrics and finishes available on all of the Braxton Culler products.

Standard lead time during normal business conditions are 4-6 weeks if frame and fabric are in stock.

No. Please reference Where can I purchase Braxton Culler. Please click here to find the retailer nearest you.

Braxton Culler is sold through authorized retailers and designers in the US and Virgin Islands. Selections vary with each retailer. Please click here to find the retailer nearest you.

Braxton Culler is sold by several online dealers.  You can search the web to find the online dealer that best suits your needs.

Please contact an authorized Braxton Culler retailer for prices.  Please click here to find the retailer nearest you. If you do not have a convenient retailer, please search via an online dealer.

Consumers can review our entire line on our website www.braxtonculler.com. Authorized Braxton Culler retailers can sign up on eCat to view our entire collection, product availability and order status.

Fabric by the yard can be purchased from any Braxton Culler retailer. Please click here to find the retailer nearest you.

Yes; we do allow COM fabrics that meet the criteria. Please click here for our COM requirements and guidelines.

Contact the retailer from the original purchase. If that retailer is no longer available, please contact customer service at Braxton Culler.

Yes; contact the retailer from the original purchase.

Yes; contact the retailer from the original purchase.

Yes; contact the retailer from the original purchase.

No; they are custom colors created for Braxton Culler.

Standard box spring and mattress.

Yes, but not all outdoor fabrics are suitable for indoor styles.

250 lbs is the maximum recommended weight limit on our seating.

Yes, please request samples from your retailer and/or designer. We will ship them at no charge.

Please report all warranty issues to your retailer and/or designer. We will work with them to resolve all warranty issues.

Pilling is a characteristic of many upholstery fabrics. This is a result of excess fiber coming off the surface of the material. The release of excess fiber results in small “balls” or “pills” forming on the surface of the upholstery. This condition is NOT warranted by the fabric mills as it is NOT considered a defect, but simply the fiber on each individual strand of thread used to weave the material working through the weave itself. The occurrence is very similar to the “fuzzing” experienced with new carpeting or the “pilling” of a new sweater.

The best treatment while the fabric is pilling is to simply shave the cover with a battery-operated furniture or sweater shaver (available at most retail stores), and then thoroughly vacuuming to remove the loose fibers. This will remove the pills and restore the look to the fabric surface. This type of maintenance may need to be done three or four times until the pilling on the surface begins to diminish and ultimately stops completely.

Periodic maintenance (vacuuming, cleaning, flipping and rotating cushions for even wear) is recommended.

No; our fabrics are not machine washable. Check with your retailer for your specific fabric’s cleaning code and recommended cleaning instructions.

Upholstery:
Frame construction is a combination of selected kiln-dried hardwood components in combination with 7ply engineered frames. Stress joints are double-doweled, glued, and screwed.

Accent, Wicker/Rattan, Case goods:
Materials vary by style. Materials used are wicker, rattan, hardwood and may be in combination on some pieces.

Fabric carries a 1-year warranty. Wicker Rattan frames carry a 2-year warranty. Casegoods (bedroom, dining) carry a 1-year warranty. Cushions and mechanisms have varying warranties. Contact your retailer/designer with specific style #’s for more information.

Contact us via website inquiry by filling out the contact information form or call the corporate office at 336-861-5800. We will put you in contact with the sales rep for your area.

Contact us via website inquiry by filling out the contact information form or call the corporate office at 336-861-5800. We will put you in contact with the sales rep for your area.

Contact us via website inquiry by filling out the contact information form or call the corporate office at 336-861-5800. We will put you in contact with the sales rep for your area.